What is “Drayton in touch” for Mobile?
”Drayton in touch” for mobile is a downloadable application that lets you view wiring diagrams, compare the latest models, find your nearest store and provide up-to-date information on Drayton products.
How can Drayton in touch help me on a day-to-day basis?
It can help you when you are out and about and need extra information on installing your controls suite.
Which phones does “Drayton in touch” support?
”Drayton in touch” is supported by the following handsets: Click Here
How do I install “Drayton in touch” once I’ve downloaded it onto my phone?
The installation process will start automatically once you’ve downloaded “Drayton in touch” to your phone.
How much does “Drayton in touch” for mobile cost?
Invensys offers “Drayton in touch” for mobile for free, but mobile service providers may charge data-service rates for downloading and using the application with a limited data plan or no data plan. We recommend that you contact your mobile provider about your current data plan for more information. Standard network call charges will apply if you call the Drayton technical help desk and if you use the store locator function to call a selected wholesaler.
Do I need a data plan from my mobile provider to use “Drayton in touch”?
Yes. You’ll need to contact your mobile service provider about getting a data plan before downloading and using Drayton in touch.
Will my phone number be passed on to any third party companies?
No. We have a strict privacy policy which you can view here: www.invensyscontrolseurope.com/emailprivacy/en/
Troubleshooting
How do I start using “Drayton in touch” once I’ve installed it onto my phone?
To begin using “Drayton in touch”, access your mobile phone’s list of downloads or applications and select “Drayton in touch”.
I’m trying to download “Drayton in touch” for mobile, but my phone says it’s coming from an “unverified” or “untrusted” source. What does this mean?
If you see an “unverified” or “untrusted source” message when downloading an application to your phone, it means that your mobile-service provider can’t figure out who you’re trying to download the application from. The application will work as normal even if your mobile providers can’t determine its source. The software industry generally identifies an application’s “source” using a combination of digital signatures and trusted third parties (e.g. Verisign) However, the majority of phones sold by mobile providers don’t yet support this practice.
My phone cannot connect to the mobile internet. What do I do?
You’ll need to contact your mobile service provider and ask them to enable your WAP settings.
I’ve downloaded “Drayton in touch” to my handset but now I can’t find it. Where is it?
If you are not asked where to save it,” Drayton in Touch” will be stored in the applications folder on most handsets although some handset makes may vary. You can usually find most applications by accessing your mobile phone’s list of downloads or applications.
Why didn’t I didn’t receive my application?
Please make sure that WAP Push is enabled on your phone. Depending on the make of your phone, you need to set the WAP Push setting to "On", "Allow all", "Always", or "Receive all". Here are some hints on where to locate this setting:
Nokia:
- Services > Settings > Service Inbox settings
- Messaging > Settings > Service Msg.
Motorola:
- Messages > Browser Msgs > Menu Button > Browser Msg Setup
- Messages > Browser Messages > Browser Msg Setup
LG:
- Internet > Push Messages > Receive
Samsung:
- Fun Box > WWW Services > Push Messages > Setting
- Fun Box > Wap Browser
Sony-Ericsson:
- Messaging > WAP Push > Allow Push
- Wap Services > Push Messages
- Messaging > Wap Push
If in doubt, please refer to your phone's manual or ask your phone's manufacturer or network operator for assistance.
Problems with download
My download link has arrived, but I can't find it on my phone. Where is it?
The download link is in the body of a message sent to your phone. Depending on the make of your phone, this message will go to your text or WAP Push inbox, also known as a "Service Inbox", "Funbox", "Browser Message Inbox", or simply "Push Inbox".
Warning Messages
On some phones a warning message may appear like:
• "unknown application"
• "untrusted application – may be harmful to your phone"
These messages are normal. They only appear because we have not ‘signed’ the application in a particular way which some handset manufacturers look for. Please ignore these messages.
When you install the application, never click "interrupt" during the download! Wait until the download is finished.
Problems Downloading?
What do I do with the download link I received?
1. Open the message sent to you.
2. Scroll down to the download link.
3. Click on the link and you will be immediately connected to start download
4. The download will start automatically.
5. When the download is finished, just save it.
Why can't I download when I click on the link?
WAP settings might not be correctly set up on your phone. Please ask your wireless carrier how to adjust your settings or click on the respective link below:
Where is my application saved?
The Drayton In-Touch guide will be saved in a particular folder on your phone. This varies from phone to phone. Most phones will store the application in one of the following folders:
• Nokia: Games / Applications
• Sony Ericsson: My files / Applications
• Samsung: Java World / Applications
• Motorola: Games and Applications
• LG: My Stuff / Games and Applications
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